Credit union sees influx of accounts from TD Bank customers

  • Bank teller Angela Paul assists Workers Credit Union member Steve Baker on Monday. Workers Credit Union, at 32 New Athol Road in Orange, has reportedly experienced a spike in new accounts since news broke that the TD Bank location at 30 East Main St. is expected to close on Nov. 10. Recorder Staff/Domenic Poli

  • Bank teller Jennifer Crown, right, assists Workers Credit Union member Michelle Valiquette-Lalonde and 14-month-old Maverick Valiquette-Lalonde. Workers Credit Union, at 32 New Athol Road in Orange, has reportedly experienced a spike in new accounts since news broke that the TD Bank location at 30 East Main St. will join the Athol location on Nov. 10. Recorder Staff/Domenic Poli

  • Bank teller Angela Paul assists Workers Credit Union member Steve Baker on Monday. Workers Credit Union, at 32 New Athol Road in Orange, has reportedly experienced a spike in new accounts since news broke that the TD Bank location at 30 East Main St. is expected to close on Nov. 10. Recorder Staff/Domenic Poli

  • Workers Credit Union, at 32 New Athol Road in Orange, has reportedly experienced a spike in new accounts since news broke that the TD Bank location at 30 East Main St. is expected to close on Nov. 10. Recorder Staff/Domenic Poli

Recorder Staff
Published: 10/18/2016 10:15:43 PM

ORANGE — Workers Credit Union has reported a spike in new accounts since TD Bank announced its plans to close its 30 East Main St. location on Nov. 10.

Dawn Marino, the credit union’s branch manager at 32 New Athol Road, said her bank opened 67 new checking accounts in August and roughly 90 percent of them were started by people who recently left TD Bank. She said some were created by new members and others were started by people who had some type of account at the credit union but had “never brought that full relationship over.” Marino said Monday she did not yet have September’s figures.

She said most new members have mentioned being disappointed in TD Bank’s decision, which means the only nearby TD Bank location would be 3 miles up the road at 2156 Main St. in Athol.

“They want to bank with someone located in Orange. They’re loyal to their town,” Marino said. “They’re not happy their bank’s been closing, but they are grateful to have another option.

“Obviously, we are very busy and our main concern is making sure all our existing members get all the level of service they’ve become accustomed to,” she added.

Bill White, who handles the credit union’s communications, said it has all the same products, services and technology as TD Bank.

Residents aren’t the only ones unhappy with TD Bank’s pending departure from Orange. In August, the selectmen signed a letter to TD Bank’s director for district licensing, stating closure of 30 East Main St. branch would hurt Orange residents. They also asked that the national bank, if reversing its decision is impossible, consider retaining an ATM somewhere in Orange. Lisa Sawicki, a spokeswoman for TD Bank, told The Recorder the bank is exploring options to maintain an ATM in the area.

Sawicki previously said normal operations will continue at both spots until the transition is complete and bank employees will work directly with customers to provide any needed support through the change. She said the decision was based on various factors, including customer traffic patterns and store transaction volumes.

Sawicki said no layoffs are planned and that TD Bank plans to sell the building at 30 East Main St.

Workers Credit Union was founded in Fitchburg in 1914 and Marino said it has been in Orange for more than 40 years. In January 2008, the location moved to 32 New Athol Road from 12 North Main St., where the Quabbin Harvest food co-op now sits. The credit union, according to its website, has 16 Massachusetts branches with more than 200 employees. Bill White, who handles the credit union’s communications, said there are 91,000 total members.




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