Verizon telephone service reported out of order

Recorder Staff
Wednesday, June 13, 2018

GREENFIELD — Residents may be experiencing busy signals when calling departments within the city and Hawlemont Regional School, though the cause is unknown.

Some Verizon customers are having issues reaching Greenfield and Hawlemont Regional School telephones, according to Crocker Communications Director of Sales Bill Spathis. Crocker Communications provides phone services for the two entities, along with several other municipalities. The cause isn’t known but the issue is believed to be coming from Verizon, Spathis said.

“It appears to be a widespread Verizon issue and we’re in the process of trying to track down the root cause or wait for Verizon to fix their problem,” Spathis said.

Fernando Fleury, information technology director for the town of Greenfield, said his department is working with Crocker to solve the issue.

The issue has not impacted 911 services, according to Fluery and a post on the Greenfield Police Department’s Facebook page.

According to Mohawk Regional Schools Superintendent Michael Buoniconti, there was a report of “some sort of problem” with the Hawlemont School phones, which he said was being looked into.

According to Buoniconti, Hawlemont Principal Samantha Rutz said the phone lines at the school were “in and out all day.” Shelburne state police also contacted Buoniconti’s office he said, and reported a 911 call came from the school.

Buoniconti said Rutz informed him that there was no emergency however.

Shelburne state police would not comment at the time of this report.

According to DownDetector.com, which reports outages of a variety of services across the nation, outages have been reported around Greenfield, Holyoke and Boston areas of the state. Outages across the country, including New York, Oklahoma and California, have also been reported.

Spathis said the issue was first reported to Crocker Communications at 10 a.m.

Any comments from Verizon were unavailable as of 4:12 p.m.