Greenfield RMV appears open by appointment only

  • The Registry of Motor Vehicles has reopened at 18 Miner St. in Greenfield by appointment only. STAFF PHOTO/PAUL FRANZ

Staff Writer
Published: 10/13/2020 4:28:06 PM

GREENFIELD — After seven months of being closed because of the pandemic, the Greenfield Registry of Motor Vehicles announced last month that it would reopen on Oct. 13, but that doesn’t seem to be the case, except by appointment only.

A Greenfield Recorder reporter who went to the local registry at 18 Miner St. Tuesday morning in hopes of discussing the details of the reopening was greeted at the entrance just before noon by three men in masks who asked if she had an appointment.

When she identified herself, she was informed they would not give out any information, including when the Greenfield RMV is open and whether it is by appointment only, though it would appear that way — only employees could be seen in an almost empty building and the parking lot had very few vehicles parked in it. They repeatedly suggested visiting for information.

“I’m surprised,” Mayor Roxann Wedegartner said. “I thought they were reopening. I’m surprised they don’t want us to know anything about it. The mayor’s office has received no information about the reopening.”

Wedegartner said she would be contacting Sen. Jo Comerford, D-Northampton, later on Tuesday to see if she can get any information for Greenfield. In August, the mayor sent Transportation Secretary Stephanie Pollock a letter requesting that the Greenfield RMV reopen as soon as possible.

In mid-September, state legislators for the area learned from the state that the Greenfield RMV was set to reopen and would provide all services to the public. The five-member delegation — Comerford, Sen. Adam Hinds and Reps. Paul Mark, Natalie Blais and Susannah Whipps — also wrote Pollack early in September requesting the reopening, asking her to consider that residents of Western Massachusetts lack access to a public transportation system allowing them to easily travel to the service centers that remained open in Springfield and Pittsfield.

Prior to the pandemic, the Greenfield service center was open to the public Monday through Friday. The state RMV’s online information does not yet list Greenfield as one that is open full-time to the public. It does read, though: “The RMV has a strict no walk-in policy at its Service Centers open to the general public. Reservations are available only for certain necessary and required in-person transactions that cannot be completed online, by phone or by mail.” If someone needs to complete an in-person transaction, they are required to make a reservation online. Customers arriving without an appointment will be asked to leave and make an online appointment to return on a future date.

Numerous attempts over more than a week to reach Pollock and communications officials with the RMV and Massachusetts Department of Transportation by phone and email were unsuccessful.

Those looking for more information about in-person appointments or online transactions must visit for details and to make an appointment. According to the website, the Greenfield RMV is open Monday through Friday from 9 a.m. to 5 p.m. for appointments.

Reach Anita Fritz at 413-772-9591 or

Greenfield Recorder

14 Hope Street
Greenfield, MA 01302-1367
Phone: (413) 772-0261
Fax: (413) 772-2906


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