CSO crisis center set to open up in new building in late 2017

Will be neighbors with Franklin Recovery Center

  • The site of the Franklin Recovery Center, at the former Lunt Silversmith property on Federal Street in Greenfield, will also be the new home of Clinical & Support Options, now on High Street. Recorder File Photo

Recorder Staff
Published: 4/14/2017 11:03:44 PM

GREENFIELD — The Clinical & Support Options (CSO) crisis and respite services, now on High Street, is set to move later this year to the same property as the Franklin Recovery Center.

The move to Federal Street building that once housed Lunt Silversmith’s restaurant and gallery will nearly triple its space and add an additional four beds to its existing eight beds used for short-term crisis recovery from mental health issues, like suicidal thoughts.

Currently the crisis center operates with 3,700 square feet. The new facilities will be about 11,000 square feet on Federal Street.

On top of the significance of increasing its bed allotment by 50 percent, the move signals a big step forward for the recovery community of Franklin County now that the two health-related centers will be next door to each other, at a time where the opioid epidemic continues to escalate state and nationwide.

The crisis center, which services mental health issues, will be able to work in partnership with the recovery center, which services substance abuse issues. They also will be down the block from the hospital.

“I could not be more excited having them moving into the campus with us,” said Candy Darcy, senior vice president of the Behavioral Health Network that oversees the recovery center. “It’s rare to find somebody with a mental health disorder that doesn’t have some kind of substance abuse issue. Our populations overlap dramatically.”

The change is a longtime coming. The crisis center on High Street opened about 15 years ago. Its beds are almost always filled, with stays ranging on average three to five days, and there is a lack of separation for children and adults, CSO President and CEO Karin Jeffers said.

“At our current sight, we have to scramble a little bit when we have different ages and populations coming in,” Jeffers said. “This new space will really allow us to customize for kids, families and adults, and will have a good interview space. So we’re happy about that.”

Jeffers explained that the new space will allow them to introduce an integrated model with having a substance abuse center on the same grounds as a crisis center.

Both Jeffers and Darcy said that the two centers next to each other will allow for them to be able to walk patients over from one center to the other if necessary.

“People often come to Franklin Recovery Center when for instance they’re drunk or high,” Darcy said. “In the moment people often say they want to hurt themselves. It may not be a case of somebody truly suicidal.”

In cases like these, the two facilities can help navigate cases where a person needs a particular treatment, which the other may provide, and that can be better serviced by the other provider. Although the two have worked in partnership since the Recovery Center opened less than a year ago, it is always easier to work with someone who is literally next door.

For a crisis evaluation, a typical first step when someone who enters the CSO’s crisis center, all insurances are accepted.

The move also makes it easier for connections with the Baystate Franklin Medical Center, they both said. Both centers will be close to the hospital. Sometimes the crisis center will have to send patients to the emergency room for evaluations. In its new space, Clinical & Support Options will be able to send less people to the hospital, working in partnership with the recovery center, helping nurses to focus on other, pertinent work.

The new center, which plans to open in the winter of 2017, will not close its doors on High Street before the move is complete. CSO owns the High Street building and is looking for people interested in buying it.

One idea floated around has been to find someone to open it up as a sober house, Jeffers said, given its up to regulations and the current need for it in the community.

The crisis center served 1,783 different patients in its Emergency Services Program in Greenfield in 2016, Jeffers said. About 3,000 people will served across the CSO’s Greenfield programs.

The move was first announced at a Greenfield Planning Board meeting last week.

You can reach Joshua Solomon at:


413-772-0261, ext. 264


Support Local Journalism

Subscribe to the Greenfield Recorder, keeping Franklin County informed since 1792.

Greenfield Recorder

14 Hope Street
Greenfield, MA 01302-1367
Phone: (413) 772-0261


Copyright © 2021 by Newspapers of Massachusetts, Inc.
Terms & Conditions - Privacy Policy