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Letter: Priorities for care

Throughout the last 20 years of a 48-year career in nursing, it painfully baffled and perplexed me that hospital administrators were persistently oblivious and doggedly ignorant to what seemed to me to be logic 101 — sometimes known as common sense — that happy, contented employees (referencing nurses in this piece through inclusive of all hospital employees) result in safer, more contented and ultimately healthier patients.

After several decades of practicing such “logic,” more and more companies are prioritizing staff over customers (also the title given to patients in the mid-’80s, when health care moved into a market mentality); they — namely Cosco, Southwest Airlines, Google to name a few — have learned that happy workers do better work and that makes for more satisfied customers. Benefits include everything from full health insurance coverage for part-time workers (Cosco) to a range of perks (free meals, massage-Google) to individual coaching and training (SW Airlines).

When will hospital administrators wake up to the priorities of executing care and services that result in a more safe and healthy environment for ALL?

MARY KAY MATTIACE

Turners Falls

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